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PRODID://BFRT//420834
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DTSTAMP:20260511T163935
VTIMEZONE:America/New_York
DTSTART:20250522T210000Z
DTEND:20250522T223000Z
UID:420834
SUMMARY:THANK YOU FOR BEING SUCH A PAIN: HOW TO DEAL WITH DIFFICULT PEOPLE - AND LOOK FORWARD TO IT!
LOCATION:, MA, 02108
DESCRIPTION:THANK YOU FOR BEING SUCH A PAIN: HOW TO DEAL WITH DIFFICULT PEOPLE - AND LOOK FORWARD TO IT!\n\n05/22/25 05:00 PM EST\n - 05/22/25 06:30 PM EST\Description:\nDifficult people elicit emotions in you that you may prefer not to have.  In this workshop we'll find creative ways of dealing with them, so you can make peace and come to a good resolution. \Details:\nDifficult people elicit emotions in you that you may prefer not to have.  Sometimes you/ we struggle to determine how to respond or how best to handle the situation.  At the same time, there may be something for us to learn about ourselves when faced with “difficult people.”\nIn this workshop we'll find creative ways of dealing with them, so you can make peace and come to a good resolution.  Participants will be asked to suggest difficult scenarios, for example, the demanding, controlling, or non-compliant person. We will generate practical and powerful approaches to solving these frustrating situations.  \n\nObjectives:\n\n	Identify the reasons why people become frustrated, upset, angry, or controlling.\n	Identify how fear, anxiety and frustration can influence behavior. \n	Learn specific techniques and phrases to defuse a difficult (e.g. angry) person and calm their behavior.\n	Make life easier and more enjoyable by not allowing difficult people to steal your joy — no matter what!\n\nPresenter bio:\nSteve Shama has transitioned from a 35 year career in dermatology to full-time professional speaking, engaging audiences on topics dear to his heart, such as, Endearing communications, Empathic connections between and amongst people, and How people can work best together. \nHe presents keynotes and facilitates workshops internationally on rediscovering the joys of life and warming the heart and soul.  His most popular workshop is: Thank You Being Such A Pain: How To Deal With Difficult People and Look Forward To Them!  His talks are filled with humor, spirited feelings and are guaranteed to leave audiences in a wonder-filled place.\n 
X-ALT-DESC;FMTTYPE=text/html:THANK YOU FOR BEING SUCH A PAIN: HOW TO DEAL WITH DIFFICULT PEOPLE - AND LOOK FORWARD TO IT!<br /><br />05/22/25 05:00 PM EST - 05/22/25 06:30 PM EST<br />Description:<br /><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Difficult people elicit emotions in you that you may prefer not to have. &nbsp;In this workshop we'll find creative ways of dealing with them, so you can make peace and come to a good resolution.&nbsp;</span></span><br />Details:<br /><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Difficult people elicit emotions in you that you may prefer not to have. &nbsp;Sometimes you/ we struggle to determine how to respond or how best to handle the situation.&nbsp; At the same time, there may be something for us to learn about ourselves when faced with &ldquo;difficult people.&rdquo;<br />
In this workshop we'll find creative ways of dealing with them, so you can make peace and come to a good resolution.&nbsp; Participants will be asked to suggest difficult scenarios, for example, the demanding, controlling, or non-compliant person. We will generate practical and powerful approaches to solving these frustrating situations. &nbsp;<br />
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<strong>Objectives</strong>:</span></span>
<ol>
	<li><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Identify the reasons why people become frustrated, upset, angry, or controlling.</span></span></li>
	<li><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Identify how fear, anxiety and frustration can influence&nbsp;behavior.&nbsp;</span></span></li>
	<li><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Learn specific techniques and phrases to defuse a&nbsp;difficult (e.g.&nbsp;angry) person and calm their behavior.</span></span></li>
	<li><span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif">Make life easier and more enjoyable by not allowing difficult people to steal your joy &mdash; no matter what!</span></span></li>
</ol>
<span style="font-size:14px"><span style="font-family:verdana,geneva,sans-serif"><strong>Presenter bio:</strong><br />
Steve Shama has transitioned from a 35 year career in dermatology&nbsp;to full-time professional speaking, engaging audiences on topics dear to his heart, such as, Endearing communications, Empathic connections between and amongst people, and How people can work best together.&nbsp;<br />
He presents keynotes and facilitates workshops internationally on rediscovering the joys of life and warming the heart and soul.&nbsp; His most popular workshop is: Thank You Being Such A Pain: How To Deal With Difficult People and Look Forward To Them!&nbsp;&nbsp;His talks are filled with humor, spirited feelings and are guaranteed to leave audiences in a wonder-filled place.</span></span><br />
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