Conflict doesn’t have to be destructive. It is both common and inevitable. With skill and awareness, we can use conflict to develop deeper understandings, uncover unexamined assumptions and reveal hidden wisdom. In this session, we will introduce participants to First Aid for Conflict.
Disagreements often are avoided or swept under the rug in organizations. Occasionally, disagreements become conflicts so large that they threaten to divide a team, create a toxic working environment, or undermine a project.
Conflict doesn’t have to be destructive. It is both common and inevitable. With skill and awareness, we can use conflict to develop deeper understandings, uncover unexamined assumptions and reveal hidden wisdom.
In this session, we will introduce participants to First Aid for Conflict. This technique, an outgrowth of the Deep Democracy method, allows people to engage in one-on-one conversations about tensions, differences of opinion and/or divisive issues—political or work-related. We will learn the method and then practice it. Participants will leave with the ability to engage in First Aid for Conflict with the people in their lives as well as with work colleagues and clients.
Takeaways
Understanding of the Resistance Line, a tool for diagnosing conflict
Ability to lower the waterline and identify underlying dynamics contributing to conflict
Practice using the First Aid for Conflict method to engage in 1:1 conversations about differences of opinion, disagreements, and divisive conflicts
