Bad bosses. Annoying co-workers. Chronic malcontents. Back-biters. Bullies. Clients who are never satisfied. Every workplace has its share of people whose behavior is chronically challenging for those around them. In this session, we'll discuss the SURE model to address these behaviors and people.
Location
Harvard Pilgrim Health Care 93 Worcester Street Wellesley, MA 02482 UNITED STATES
Bad bosses. Annoying co-workers. Chronic malcontents. Back-biters. Bullies. Clients who are never satisfied. Every workplace has its share of people whose behavior is chronically challenging for those around them.
Dealing with those interpersonal challenges is a lot easier if you have a strategy that’s simple enough to be useful, but flexible and comprehensive enough to deal with a range of people and circumstances. That’s what we provided in a recent book: Engagement: Transforming Difficult Relationships at Work. We built the book around a four-step model with the acronym SURE: (1) Stop, look – and learn. (2) Unhook. (3) Revise the script. (4) Engage – or exit. In this session, we'll discuss the SURE model to address these behaviors and people.
